This Shipping Policy sets out the terms and conditions under which Get My Bag (“we”, “us”, “our”) provides pickup, transit and delivery services via getmybag.in. It describes how we handle scheduling, processing, shipping timelines, charges, tracking, and what you can expect.

1. Order/Booking processing time

• Once you place a booking via our website or contact channels, we will send you confirmation by email/SMS/WhatsApp.

• Our standard processing time is 24 hours from booking to scheduling pickup. Bookings made after 8 PM IST may be processed on next business day.

• Scheduled pickup date/time will be confirmed during booking; any adjustments will be communicated.

2. Pickup & delivery zones

• We operate in Pan- India region. For locations outside our standard zone, special pricing may apply or we may not be able to service.

• At pickup, our crew will collect your items, pack/wrap as required, and hand-over to our transport partner.

• Delivery timelines depend on origin and destination; typical domestic transit is 6-9 days after pickup (for example 2-5 business days). Zones further away may take longer.

• If items are shipped to remote locations, additional transit time may apply.

3. Shipping charges & calculation

• Charges are based on item weight/volume, pickup location, destination, service level (standard/express), and any additional services (wrapping, insurance).

• We may offer free / flat / threshold-based rates for certain bookings (e.g., free pickup within [city] for bookings above ₹[amount]; remote surcharge outside metro zones).

• Any duties, customs fees, taxes, or carrier surcharges applicable will be billed to you.

• The exact amount will be shown at booking time; you will pay before or at pickup as per booking terms.

4. Tracking & status updates

• Once your items are handed to the carrier, we will provide a tracking identifier (via email/SMS/WhatsApp) so you can monitor transit status.

• Please contact [email protected] or WhatsApp +91 84313 31977 if you don’t receive tracking details within 24 hours of pickup.

5. Changes, cancellations & delays

• You can reschedule pickup if you contact us at least 24 hours before scheduled pickup. Rescheduling subject to availability and possible fee.

• If you cancel before pickup as per our Cancellation & Refunds policy, charges/fees apply.

• We are not liable for delays caused by events outside our control (customs, weather, carrier issues, force majeure). However, we will keep you informed of any known delays.

6. Lost or damaged items in transit

• If you discover damage or loss during transit or upon delivery, notify us immediately (see section “Damage & Loss Claims” in our Cancellation & Refunds page).

• We work with our carrier and insurance partners to resolve claims; refer to that policy for details.

7. Delivery issues & inaccessible address

• If the delivery team cannot gain access to the destination address (wrong address, no one to receive, restricted entry), return to origin or re-attempt may incur additional charges.

• Unsuccessful deliveries due to customer provided incorrect/insufficient address may delay dispatch or incur storage/return shipping fees.

8. Force majeure & exceptional events

• For delays or services impacted by events beyond our control (strikes, natural disasters, pandemics, carrier insolvency), we will attempt to provide alternate options or update you. We cannot guarantee timelines in such cases.

9. Policy changes

We may update this Shipping Policy from time to time. The date at the top will reflect the last update. Changes will apply to all bookings made after the revision. Please review it each time you book.

10. Contact us

For any queries regarding shipping, tracking or service issues:
Email: [email protected]
WhatsApp/Phone: +91 84313 31977

Thank you for choosing Get My Bag.