Welcome to Get My Bag (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website getmybag.in, our booking forms, mobile/desktop interfaces, and service interactions (packing, pickup, transit, delivery). By using our services or submitting your information, you agree to the practices described here.

1. Who we are

Get My Bag
Website: https://getmybag.in
Contact: [email protected] / +91 84313 31977
Registered address: [Your registered address]
This policy applies to all services we provide via our website and related platforms.

2. Information we collect

We collect various types of information including:

• Personal information you provide directly: name, email address, phone number, postal address, pickup/delivery address, booking details, payment information (via our third-party payment gateway), declared item value, insurance details.

• Automatically collected information: IP address, device info, browser type, access times, pages visited, cookies and tracking technologies.

• Third-party & vendor data: information from payment processors, courier partners, insurance providers, if applicable.

3. How and why we use your information

We use your information for following purposes:

• To process your booking and perform service (pickup, transit, delivery).

• To communicate with you (confirmation, scheduling, status updates, support).

• To bill you and complete payment transactions.

• To improve our services, analyze usage, optimise website, detect fraud.

• To comply with legal obligations (e.g., for insurance, customs, transport).

• With your consent, send you marketing/promotional offers (you may opt-out).

4. Sharing your information

We may share your personal information with:

• Our courier/transport partners performing pickup and delivery.

• Our payment gateway and financial service providers for payment processing.

• Insurance providers if you opt for insurance.

• Legal/regulatory bodies as required (e.g., law enforcement, customs).
  We do not sell your personal information to third parties for marketing.

5. Cookies & tracking technologies

We use cookies and similar technologies to deliver and personalise our services, monitor usage, and improve user experience. You can manage cookie preferences via your browser settings.

6. Data retention

We retain your personal information for as long as needed to fulfil the purposes described above, including for service delivery, support, legal compliance, dispute resolution, and auditing. After that, we will securely delete or anonymise data.

7. Data security

We implement appropriate technical and organisational security measures to protect your information from unauthorised access, alteration, disclosure or destruction. However, no data transmission over the internet can be guaranteed as 100% secure.

8. Your rights

Depending on your region, you have rights including:

• Accessing your personal information.

• Requesting correction or updating of inaccurate information.

• Requesting deletion of your data (subject to legal/contractual retention).

• Withdrawing consent or opting out of marketing communications.

• Objecting to or restricting certain processing activities.
  To exercise these rights, contact us at [email protected] or +91 84313 31977.

9. International transfers

If we transfer your data to recipients in other countries (e.g., courier/insurance partners), we will ensure appropriate safeguards are in place.

10. Changes to this policy

We may update this Privacy Policy occasionally. The “Last updated” date at the top will reflect the revision. We encourage you to review this page periodically. Your continued use of our services after changes constitutes your acceptance.

11. Contact us

If you have questions, concerns or complaints about our privacy practices, contact us:
Email: [email protected]
Phone/WhatsApp: +91 84313 31977

Thank you for trusting Get My Bag with your booking.