1. Your responsibility
It will be your sole responsibility to:
a) Segregate and keep things organized, and ready for packing.
b) Make sure items to be packed are clean and intact.
c) Be present or represented throughout the packing.
d) Take all reasonable steps to ensure that nothing should be packed is left behind and nothing is packed away in error.
e) Prepare adequately and stabilize all appliances or electronic equipment prior to their packing.

2. Our quotation
Our quotation is a fixed price. Unless otherwise stated it does not include insurance, interstate taxes, entry taxes, other taxes, Octroi, customs duties and inspections or any other fees payable to government bodies. We may change the price or make additional charges if any of the following have not been taken into account when preparing our quotation and confirmed by us in writing.
a) You do not accept it in writing within 30 days, with a firm removal date to which we agree in writing.
b) By your delay, the work is not carried out or completed within three months.
c) Our costs increase (or decrease) because of fuel price, currency fluctuations or changes in taxation or freight charges beyond our control.
d) The work is carried out Before or after office hours (9.30 AM to 5.30 PM) or on holidays at your request.
e) We have to collect or deliver goods above the ground and first upper floor.
f) We supply any additional services, including packing, moving or storing extra goods, (these conditions apply to such work)
g) The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 metres of the doorway, and this means we have to do extra work.
h) Any parking or other fees or charges that we have to pay in order to carry out services on your behalf.
i) There are delays or events outside our reasonable control.
j) Any delay to the unloading of our vehicle upon arrival at the delivery address.
k) Overnight Detention of our vehicles.
l) Multiple Collections & Deliveries, unpacking on multiple days.
m) Collection or Deliveries are outside city limits. In all these circumstances, you will pay the adjusted charges.

3. Work not included in the quotation
Work not included in the quotation Unless agreed by us in writing we will not: a) Dismantle or assemble furniture or fittings.
b) Disconnect or reconnect appliances, fixtures, fittings or equipment.
c) Take up or lay floor coverings.
d) Provide Handyman services
e) Move items from a loft, unless properly lit, and floored and safe access is provided. Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services. If you do engage or force our staff to carry out such work we reserve the right to charge extra and / or refuse to carry out the work.

4. Goods not to be for packing
The following items are specifically excluded from this contract.
a) Antiques, Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
b) Prohibited or stolen goods, drugs, potentially dangerous, gas cylinders, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
c) Plants or goods likely to encourage vermin or other pests or to cause infestation.
d) Refrigerated or frozen food or drink.
e) Any animals and their cages or tanks including pets, birds or fish.
f) Goods which require special Licence or government permission for export or import.

5. Delays in transit
a) Other than by reason of our negligence, we will not be liable for delays in transit.
b) We will not be responsible for any delays at interstate check-posts or international customs
c) If through no fault of ours we are unable to deliver your goods, we will take them into store. The contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

6. Our Right to Hold the Goods (lien)
We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.