📦 Insurance & Liability Policy
All consignments are accepted strictly under Owner’s Risk, unless the customer has
specifically opted and paid for Carrier Risk Insurance.
🔐 Recommendation for High-Value & Fragile Items
If you have high-value personal items, fragile goods, crockery, or electronics,
we strongly recommend choosing our Elite Moving service to ensure maximum safety during handling and transit.
✨ Elite Move — Benefits
- Bubble Wrap Protection for Boxes — Thick, multi-layer bubble wrap applied to all cartons and fragile items to reduce shock and prevent surface damage.
- Fragile Item Care — Extra cushioning, double-boxing where needed, and separate handling to avoid mixing with heavy goods.
- Priority Handling During Transit — Priority loading, dedicated space in transit, and faster processing at hubs to reduce handling time and risk.
Move smarter. Move safer. Move Elite.
🛡️ Packing Responsibility & Damage Liability
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If the customer chooses to pack items on their own, the customer will be
fully & solely responsible for any damage or loss due to:- 📍 Improper packing or weak padding
- 📍 Fragile items not protected sufficiently
- 📍 Internal damage during lifting, moving or transit
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⚠️ Even if Insurance Premium is paid, claims will not be accepted for damages
resulting from self-packing. Insurance applies only when packing is done by our team
and verified at pickup.
📑 Insurance Coverage (For Those Who Opt Insurance)
Regular Regions & States – ₹100 per package:
Andhra Pradesh, Bihar, Chhattisgarh, Goa, Gujarat, Haryana, Himachal Pradesh, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, Uttarakhand, West Bengal.
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North Eastern States – ₹200 per package:
Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Tripura.
Jammu & Kashmir / Union Territories – ₹200 per package:
Andaman & Nicobar Islands, Chandigarh, Dadra & Nagar Haveli and Daman & Diu, Delhi (NCT), Jammu & Kashmir, Ladakh, Lakshadweep, Puducherry.
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- 📦 All items shipped under Freight service are insured.
- 🛠️ Partial Damage Compensation: Up to ₹1,000 per package.
- ❌ Package Lost in Transit: Compensation up to ₹2,000 per package.
- ⏳ Claim must be filed within 24 hours of delivery of goods.
- 🔒 Maximum claim limit is ₹2,000 as all goods are personal & used household effects.
- 💰 Claim amount is based on depreciated assessed value & subject to insurer approval.
- 🔍 Electronics, glass, liquids & fragile items require inspection before acceptance for insurance.
- 🌍 For North Eastern States and Jammu & Kashmir (J&K), insurance premium is ₹200 per package.
North Eastern States include: Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, and Sikkim.
🚚 Delivery & Operational Conditions
- 🏠 Delivery is made only to the Ground Floor at the destination.
- 💳 100% payment must be completed after pickup & before dispatch.
- 📝 All consignments are under Owner’s Risk unless Carrier Risk Insurance is selected & paid.
Better packing = Safer delivery. Let us pack professionally to avoid damage & claim rejection 🤝
🤣 Student-Friendly FAQs
Q: What if my shampoo bottle explodes like a volcano in transit? 🌋
A: If you packed it yourself — it’s your personal volcano 🌋😂. If we pack it, it stays calm like a devotional song.
Q: What if my suitcase is overweight like me after hostel food? 🍔
A: No worries! We don’t judge weight or calories — but overweight bags may need extra reinforcement 👀.
Q: I packed everything perfectly (I think)… still can I get insurance?
A: Absolutely! But claims only work when our team packs and seals it ❤️.
Q: Can you deliver to 5th floor? I live in Everest Base Camp levels 🧗♂️
A: Sadly no — Ground Floor only. Anything above is cardio and we don’t do fitness coaching yet 😆.
Q: Can I cry if something breaks?
A: Yes, 100% refundable tears 💧 but monetary claims apply only under policy rules 😄.