🛡️ Insurance & Liability Policy
All consignments are accepted strictly under Owner’s Risk, unless the customer has specifically opted and paid for Carrier Risk Insurance.
💡 Recommendation for High-Value & Fragile Items
If you have high-value personal items, fragile goods, crockery, or electronics, we strongly recommend choosing our Elite Moving service to ensure maximum safety during handling and transit.
✨ Elite Move — Benefits
- Bubble Wrap Protection for Boxes — Thick, multi-layer bubble wrap applied to all cartons and fragile items to reduce shock and prevent surface damage.
- Fragile Item Care — Extra cushioning, double-boxing where needed, and separate handling to avoid mixing with heavy goods.
- Priority Handling During Transit — Priority loading, dedicated space in transit, and faster processing at hubs to reduce handling time and risk.
Move smarter. Move safer. Move Elite.
📦 Packing Responsibility & Damage Liability
- If the customer chooses to pack items on their own, the customer will be fully & solely responsible for any damage or loss due to:
- Improper packing or weak padding
- Fragile items not protected sufficiently
- Internal damage during lifting, moving or transit
- ⚠️ Even if Insurance Premium is paid, claims will not be accepted for damages resulting from self-packing. Insurance applies only when packing is done by our team and verified at pickup.
🛡️ Insurance Coverage (For Those Who Opt Insurance)
💰 Insurance Premium Details
Standard Regions — ₹100 per package:
Andhra Pradesh, Bihar, Chhattisgarh, Goa, Gujarat, Haryana, Himachal Pradesh, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, Uttarakhand, West Bengal, Delhi (NCT), Chandigarh, Puducherry, Andaman & Nicobar Islands, Dadra & Nagar Haveli and Daman & Diu, Lakshadweep.
Zone 4 — ₹200 per package:
Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Tripura, Jammu & Kashmir, Ladakh.
- ✅ All items shipped under Freight service are insured.
- 🛡️ Partial Damage Compensation: Up to ₹1,000 per package.
- ❌ Package Lost in Transit: Compensation up to ₹2,000 per package.
- ⏳ Claim must be filed within 24 hours of delivery of goods.
- 📋 Maximum claim limit is ₹2,000 as all goods are personal & used household effects.
- 💸 Claim amount is based on depreciated assessed value & subject to insurer approval.
- 🔍 Electronics, glass, liquids & fragile items require inspection before acceptance for insurance.
🚚 Delivery & Operational Conditions
- 🏠 Delivery is made only to the Ground Floor at the destination.
- 💰 100% payment must be completed after pickup & before dispatch.
- 📜 All consignments are under Owner’s Risk unless Carrier Risk Insurance is selected & paid.
📘 Full Terms & Conditions: https://getmybag.in/terms-conditions
Better packing = Safer delivery. Let us pack professionally to avoid damage & claim rejection 😊
😄 Student-Friendly FAQs
Q: What if my shampoo bottle explodes like a volcano in transit? 🌋
A: If you packed it yourself — it’s your personal volcano. If we pack it, it stays calm like a devotional song 🎵.
Q: What if my suitcase is overweight like me after hostel food? 🍔
A: No worries! We don’t judge weight or calories — but overweight bags may need extra reinforcement 💪.
Q: I packed everything perfectly (I think)… still can I get insurance?
A: Absolutely! But claims only work when our team packs and seals it ❤️.
Q: Can you deliver to 5th floor? I live in Everest Base Camp levels 🏔️
A: Sadly no — Ground Floor only. Anything above is cardio and we don’t do fitness coaching yet 😅.
Q: Can I cry if something breaks?
A: Yes, 100% refundable tears 😢 — but monetary claims apply only under policy rules 📋.